The Indian Group Of Experts Association

PRIVACY POLICY

At Northquest Solutions Pvt Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use THE IGEA platform and services. Whether you're accessing our consultation services directly or through our franchise partners, we prioritize your privacy in compliance with applicable data protection laws. By using THE IGEA, you consent to the data practices described below. We encourage you to read this policy carefully to understand our approach to safeguarding your information.

We Value Your Experience!

To provide you with a better app experience, we’d like to collect some information. This helps us personalise your interactions, improve our services, and ensure you get better app experience.

Information We Collect

We are collecting the following types of information:

Personal Information: This includes your name, email address, contact number, and payment details, health data (consultation history, medical records, etc.) which are collected when you register for THE IGEA platforms and subscribe to our services.
Interest Data for Future Services: We collect data from users who express interest in our upcoming services, such as lab tests, buying medicines, and purchasing insurance. This may include your name, contact information, and preferences regarding these future features.
Non-Personal Information: This includes device information, IP addresses, and browsing history to help improve our platform and user experience.

How We Use Your Information

Your data is used for the following purposes:

Facilitating Telemedicine Consultations: Your personal information is used to provide and manage telemedicine consultations with healthcare professionals on our platform.
Processing Payments: We use your data to process payments for health services, ensuring secure transactions and efficient service delivery.
Notifications and Reminders: Your information is used to send notifications, reminders for consultations, or offers related to our services.
Direct Consultations and Franchise Partner Consultations: Your personal information is used to provide medical consultations, whether directly through our platform or through our franchise partners, who also deliver services via our platform, particularly for remote area users who may not be familiar with these digital services.
Marketing and Communication: We may use your personal information for promotional offers or newsletters, but you can opt-out at any time.

Data Security

We take the security of your personal information very seriously and implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: All sensitive data, including payment information and personal health details, is encrypted both in transit and at rest to ensure that it remains secure.
Secure Data Storage: We store your personal information on secure servers with restricted access, ensuring only authorized personnel can access your data.
Access Control: We employ robust access control mechanisms to ensure that only individuals with proper authorization can access sensitive information.
Regular Audits: We regularly audit our systems and processes to identify potential vulnerabilities and maintain the highest standards of data protection.

Despite our best efforts, no system is completely secure, and we cannot guarantee absolute security. However, we are committed to addressing any security issues promptly and efficiently.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, in certain circumstances, we may share your information with trusted partners and service providers to ensure the seamless operation of our platform. These include:

Service Providers: We may share your data with third-party providers who assist us with essential services such as payment processing, data storage, and customer support. These providers are bound by strict confidentiality agreements and are only allowed to use your information for the services they perform for us.
Franchise Partners: For users who receive consultations via our franchise partners, your information may be shared with those partners to facilitate the delivery of healthcare services through our platform.
Legal Requirements: We may disclose your personal information if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or respond to lawful requests from public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you before your information becomes subject to a different privacy policy.

We ensure that any third parties we share your information with comply with strict data privacy and security standards.

SUBSCRIPTION POLICY

We offer flexible subscription options to meet your healthcare needs. Our plans include:

Pay-per-Consultation: Only pay when you need a one-time doctor visit.
Monthly Subscription: Enjoy unlimited consultations for one month.
Quarterly Subscription: Get three months of uninterrupted healthcare services.
Yearly Subscription: Comprehensive health coverage with a full year of unlimited consultations.

When you subscribe to any of our plans, we collect and process your payment information securely through Razorpay. All transactions are encrypted to protect your financial data and ensure secure payments.

CANCELLATION POLICY

You may cancel your subscription at any time through the app. Once canceled, you will still have access to the services until the end of your current subscription period, but you will not be charged for the next billing cycle. There are no refunds for canceled subscriptions unless specified under our refund policy due to service issues or technical errors.

REFUND POLICY

We strive to provide a seamless and reliable healthcare experience. In case of any service issues, technical glitches, or problems accessing consultations, you may be eligible for a refund. Refund requests are reviewed on a case-by-case basis, and approved refunds will be processed through your original payment method.

To request a refund, please contact our support team at [info@theigea.com], providing details of the issue. Refunds will typically be processed within 7 business days.

REFUND POLICY

At Northquest Solutions Pvt Ltd, we provide healthcare services through our platform, THE IGEA. As our services are entirely digital and consultation-based, there are no physical products or shipments involved. All consultations, subscriptions, and healthcare services are delivered digitally via our platform.

Therefore, a traditional shipment policy is not applicable to our business. In the event that we introduce any physical products or services (such as lab tests or medication delivery) in the future, we will update this policy accordingly to reflect our shipment processes.

If you have any questions or need further information, please feel free to contact us at [info@theigea.com].

CHANGES TO THIS POLICY

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or services, including the introduction of new features such as Lab Tests, Buying Medicines, and Health Insurance. Any updates will be posted on this page, and we will notify you through the app or email of any significant changes.

Your continued use of THE IGEA platform after any modifications constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

ACCOUNT DELETION & DATA REMOVAL POLICY

At Northquest Solutions Pvt Ltd, we respect your right to control your personal data. If you no longer wish to use THE IGEA platform or want your data to be deleted, we provide an easy process to request account deletion and data removal.

Account Deletion Request: You may request to delete your account and all associated data at any time by contacting us at [info@theigea.com] or through the account settings within the app. Once we receive your request, we will process it promptly.

Data Removal: Upon deletion of your account:

All personal data, including health records, consultations, payment history, and other related information, will be permanently deleted from our systems.
Any non-personal data (e.g., anonymized data used for improving services) may be retained in compliance with applicable laws, but it will not be identifiable or linked to your personal information.

Processing Time: We aim to process account deletion requests within 15 business days. You will receive a confirmation email once your account and data have been successfully deleted.

Retention of Data for Legal Compliance: In certain cases, we may retain some of your personal information if required by law (e.g., for tax, legal, or audit purposes). However, this data will be restricted from use for any other purposes.

Revoking Deletion Requests: Once your account is deleted, the process is irreversible, and your data cannot be restored. If you wish to cancel your account deletion request, please contact us before the process is completed.

If you have any questions or need assistance with account deletion, please contact us at [info@theigea.com].